idx66 FAQ — Frequently Asked Questions

idx66 follows a standard Know Your Customer (KYC) process to comply with international anti-money-laundering requirements. You will need to submit a clear photo or scan of a government-issued Indonesian identity document — your KTP (national ID card), passport, or SIM (driver's license) — along with a recent proof-of-address document such as a utility bill or bank statement issued within the last three months. KYC review is typically completed within 24 hours.

On the idx66 Login page, click "Forgot Password" and enter your registered email address. A secure password-reset link will be sent to that address within two minutes. The link expires after 30 minutes for security purposes. If you do not receive the email, check your spam or junk folder. If the issue persists, contact our 24/7 live chat support team for manual account recovery assistance.

No. idx66 enforces a strict one-account-per-person policy. Duplicate accounts are detected automatically during KYC verification and are subject to immediate closure, with any balances frozen pending investigation. If you previously closed an account and wish to re-register, contact our support team first to confirm your eligibility before submitting a new registration.

To close your idx66 account, contact our support team via live chat or email at [email protected] with the subject line "Account Closure Request." Please ensure your account balance is zero before requesting closure — any remaining funds will be withdrawn to your registered payment method. If you are closing your account due to gambling concerns, we also offer self-exclusion and time-out options as alternatives to full closure.

BCA (Bank Central Asia) deposits to idx66 are typically credited to your playing balance within 5 to 15 minutes of the transfer being confirmed by the sending bank. During peak hours — particularly Friday evenings and on public holidays such as Idul Fitri — processing may take up to 30 minutes. If your deposit has not been credited after 60 minutes, contact our support team with your transfer receipt and we will resolve it promptly.

The minimum deposit via BRI (Bank Rakyat Indonesia) and Bank Mandiri bank transfer is Rp 25.000. There is no maximum single deposit limit imposed by idx66, although your bank may apply its own daily transfer cap. Deposits are free of any processing fee on the idx66 side — your bank's standard interbank transfer fee (if applicable) may apply depending on your account type.

idx66 currently supports OVO, DANA, GoPay, ShopeePay, and LinkAja for both deposits and withdrawals. E-wallet deposits are typically instant, while withdrawals to e-wallets are processed within 15 to 30 minutes. The minimum deposit via e-wallet is Rp 10.000, and the minimum withdrawal is Rp 50.000. Ensure the e-wallet account name matches the name registered on your idx66 account, or your withdrawal request will be declined for security reasons.

The minimum withdrawal to a Bank Mandiri or BNI (Bank Negara Indonesia) account is Rp 50.000. Withdrawals are processed manually by our finance team and are typically completed within 30 minutes to 2 hours during WIB (Western Indonesia Time, UTC+7) business hours (08:00–22:00 WIB). Requests submitted outside these hours are queued and processed first thing the following morning. There are no withdrawal fees charged by idx66.

idx66 does not charge any internal fees for deposits or withdrawals. However, your bank or e-wallet provider may levy a standard interbank transfer fee — typically Rp 6.500 for transfers between different Indonesian banks. We recommend using same-bank transfers where possible (e.g., BCA to BCA) to avoid third-party fees. CIMB Niaga, OCBC NISP, Bank Permata, and BSI accounts are all supported and follow the same fee-free policy on the idx66 side.

Yes, idx66 offers togel (Indonesia's traditional numbers lottery), with draws covering popular markets including Singapore, Hong Kong, Sydney, and Macau. Players select 2D, 3D, or 4D number combinations and place their stake in IDR. Draws follow the official schedule of each market, and results are posted on the platform in real time. Winnings are credited automatically to your idx66 balance within minutes of the draw result being confirmed.

idx66 covers all BRI Liga 1 fixtures — including matches featuring Persija Jakarta, Persib Bandung, Bali United, and the full league schedule — with a wide range of markets: match result (1X2), Asian handicap, over/under goals, correct score, first goalscorer, and more. Bets on a match are settled based on the official 90-minute result (plus stoppage time). Abandoned matches are voided. For voor bola (Asian handicap) markets, idx66 follows standard Asian handicap settlement rules.

Yes. idx66's sportsbook includes a full live in-play betting section covering EPL, La Liga, Serie A, Bundesliga, Champions League, and BRI Liga 1, as well as Timnas Indonesia (the national team, nicknamed Garuda) fixtures in competitions such as the AFF Cup and FIFA World Cup qualifiers. Live odds update in real time, and a wide range of in-play markets — including next goal, corner counts, and live Asian handicap — are available throughout each match.

Mix parlay (also known as an accumulator bet) allows you to combine two or more selections across different matches into a single bet slip. All selections must win for the bet to pay out, but the combined odds — and therefore the potential return — are significantly higher than a single bet. idx66 supports mix parlay across football, basketball, and other sports, with a minimum of 2 selections and a maximum of 12 per slip. Minimum stake for a mix parlay is Rp 10.000.

idx66 hosts thousands of slot titles from leading studios including Pragmatic Play, Pocket Games Soft (PG Soft), NetEnt, Microgaming, and Spribe. Slot gacor (a popular Indonesian term for slots perceived to be in a high-payout or "hot" cycle) is a common player concept, though outcomes on idx66 slots are determined by certified Random Number Generators (RNG) and are statistically independent on every spin. Each game's RTP (Return to Player) percentage is listed on its information panel.

idx66 offers live sabung ayam (Indonesia's traditional cockfighting sport) betting via our live casino and specialty games section. Matches streamed in real time from dedicated arenas allow you to bet on Meron (the favored side) or Wala (the underdog) before and during each bout. The minimum bet is Rp 10.000, and results are settled immediately after each match. Sabung ayam markets are available during scheduled broadcast windows displayed on the platform.

idx66 offers a new member welcome bonus on your first deposit. Bonus details — including the percentage match, maximum bonus amount in IDR, eligible games, and expiry period — are displayed on the Promotions page at the time of your first deposit. Bonuses are credited to your account automatically once your deposit is confirmed and all eligibility criteria are met. Check the current Promotions page after logging in for the most up-to-date welcome offer.

Wagering requirements (also called turnover requirements) specify how many times you must bet the bonus amount before it can be withdrawn as cash. For example, a Rp 100.000 bonus with a 10x wagering requirement means you must place a total of Rp 1.000.000 in qualifying bets before the bonus converts to withdrawable funds. On idx66, different game types may contribute different percentages toward the wagering requirement — slots typically contribute 100%, while live casino games may contribute 20–50%. Full details are on each promotion's terms page.

Yes. idx66 runs regular cashback and rebate promotions for both sportsbook and casino players. Cashback offers return a percentage of net losses over a defined period (typically weekly) directly to your balance with reduced or no wagering requirements. Rebate promotions for slots and live casino games return a small percentage of total turnover regardless of win or loss outcome. Active promotions are listed on the Promotions page and are updated regularly, including during special periods such as Ramadhan and Idul Fitri.

idx66 operates a tiered VIP loyalty programme that rewards consistent play with escalating benefits. Higher tiers unlock perks including faster withdrawal processing, dedicated account managers, higher deposit and withdrawal limits, exclusive bonus offers, and invitations to special events. VIP tier upgrades are based on your cumulative wagering activity over a rolling period. Contact our support team via live chat to inquire about your current tier status and the criteria for advancement.

idx66 is a trusted and secure online gaming platform operating under international licensing and regulation. The site uses 256-bit SSL encryption to protect all data transmissions, and player funds are held in segregated accounts separate from operational funds. All casino games are supplied by certified studios using independently audited RNG systems to guarantee fair outcomes. idx66 does not share personal data with third parties except as required by its licensed regulatory obligations.

idx66 employs enterprise-grade security measures including 256-bit SSL/TLS encryption for all data in transit, two-factor authentication (2FA) for account logins, and strict internal data access controls. Payment information is processed through PCI-DSS-compliant payment gateways and is never stored in plain text on idx66 servers. For full details on how your data is collected, stored, and used, please review our Privacy Policy at idx66.bio/privacy-policy.

You must be at least 21 years of age to register and play on idx66. This policy applies to all players regardless of location. Age is verified during the KYC process via government-issued identity documents. Any account found to belong to a person under 21 will be immediately closed, all transactions voided, and any balance returned to the original payment method. idx66 takes underage gambling prevention very seriously and cooperates with any parental or guardian requests to investigate suspected underage access.

idx66 provides a full suite of responsible gaming tools accessible through Account Settings → Responsible Gaming. You can set daily, weekly, or monthly deposit limits; activate a short time-out (24 hours to 30 days); or request a formal self-exclusion period of 6 months up to permanent closure. Limit reductions take effect immediately, while limit increases require a 7-day cooling-off period. Self-exclusion requests can also be submitted instantly via our 24/7 live chat support team.

If gambling is no longer feeling like entertainment — if you are chasing losses, gambling beyond your budget, or experiencing stress about your play — we encourage you to act early. Contact the idx66 support team via live chat to discuss self-exclusion or limit-setting options. Independent support is also available through organisations such as Gamblers Anonymous (with chapters in Jakarta, Surabaya, and Bandung) and Indonesia's Into The Light mental health helpline. You can also visit our dedicated Responsible Gaming page for full guidance.